![]() Check our Integrations Help articles to see specific details about your selling channel. You can manually put orders on hold at any time, or use an automation rule to move orders to the On Hold status when they import. You can also manually remove a Hold on an order from the Orders tab or from within the Quicksearch and Advanced Search.Ī few stores, like Magento, do support an On Hold status and can send that status to ShipStation as well. For example, if an order contains an item for an out-of-stock product or has a fraud alert, you can move it to On Hold status until you are ready to ship it. You can move orders out of the Awaiting Shipment status so your shippers don't accidentally ship them before they are ready. On Hold orders are orders that you you do not want to ship right away. You cannot create labels for orders that are in the Awaiting Payment status! Or, you can manually mark the order as paid. ShipStation will update the order status to Awaiting Shipment when the store sends updated information indicating the order has been paid for. Check our Integrations Help articles for order import details specific to your selling channels. Not all stores support importing unpaid orders.
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